Not a fan of the unscrupulous sales tactics at Winter Haven Honda. I’ve owned Hondas my entire adult life, and after 25 years with my old Honda, it was finally time for a new one. I reached out to Winter Haven Honda, set up an appointment with Germaine, and met him at the agreed time. He told me, “I gotchu, mama” and said he’d get me the best deal. When I found the vehicle I wanted and said I’d be paying cash, I asked about negotiating the price. Germaine said that wasn’t possible for a cash deal. After some fast talking and confusion about "new" versus “pre‑owned” versus “used,” we decided to walk away. As we were leaving, another salesperson, Dino Contos, offered to help. He was willing to negotiate and mentioned a “financing discount” — if I financed the vehicle, I could pay it off by a certain date without interest. With excellent credit, I agreed and bought the same vehicle Germaine claimed couldn’t be negotiated. Honda said THE BANK 'MAY' charge me a $75 early pay off fee, it did not say WILL.... it said MAY. Stephen Petrocelli, Finance Manager, confirmed that if I paid off the loan before the given date, I wouldn’t owe any interest. I paid it off within 10 days. Later, when I called the bank, the payoff amount was higher than what we’d agreed on. Dino said it was “only” a small difference — but that’s not the point. I spoke with Kayla at the bank and she told me the bank does NOT charge a fee and that it is a Honda fee. xxxxxxxx! I financed solely based on the promise of no interest if paid early, yet the payoff didn’t match what was promised. This kind of misleading behavior is exactly why car dealers — and salespeople — so often have a bad reputation. That’s a classic dealership financing tactic. The key detail is exactly what Kayla at the bank pointed out: if the fee language was written into the dealer’s contract paperwork and not actually required by the lender, then Winter Haven Honda was presenting it in a very misleading way. In many cases, dealerships encourage financing because they receive compensation or incentives from the lender for originating the loan. Some dealers will say you’ll “get a better deal” if you finance, then hope you keep the loan open long enough for them to retain that incentive. Paying it off quickly can sometimes reduce or eliminate the dealer’s commission — which is why some salespeople discourage early payoff. UPDATE: The additional charges have been reversed. The manager at the bank said there will be a meeting regarding financing with dealerships. And... I will keep you posted with further experience should I need service/warranty things taken in the future.

Mike Ash service supervisor took care of me and kept me informed all the way. I appreciate that more than you'll know. They also have a thing called Sunbit where you can finance your repairs without interest for three months if needed. I'll be back when needed.

I took my car for some potential warranty work. I told them at the service department to take their time and get it right. I picked it up yesterday after one week and it still wasn’t fixed. Also, one item was not covered under warranty but they quoted me $89.99 for an estimate. When I arrived they charged $126 to estimate the work. I was also shopping to replace a vehicle and requested a quote and their best price on a new Honda (Winter Haven Honda was the highest of five other dealerships). Do yourself a favor and stay away.

I found winter Haven Honda a very easy place to deal with. I bought a 2026 Honda CRV- Hybrid. My sales person Lalila answered all my questions and made sure I got deal that I wanted. All the people there were helpful and friendly.

I just bought a Honda 2026 HRV today Chris McLean was an excellent help . He was my sales representative, he was very patient and considerate . He gave me a very good deal . He deserved more than a five star!! Than you Christopher , you’re awesome!!! you took the stress out of buying a vehicle !! God bless!!

John Buck, service director, is excellent and knows how to take care of his customers. Had an oil change and the oil cap was left off and the car leaked oil and it splattered all over the engine. He sent someone to the home to replace the oil and clean the motor. They also took the car to the Honda shop to make sure everything was ok with the car. Really impressed with the customer service. They were great!!

Michael Ash, he answered all my questions. He is a very knowledgeable person and does his job expertly and shows his costumer with respect.

We were there 3/7/25 looking to buy a vehicle and trade a 2022 passport in on it. We did make an appointment in advance so we could save a little time as we knew what we wanted to purchase. As you walk into the sales room you will be greeted by someone sitting at the entrance. We didn't know that the greeter was the sales manager at the time. The salesman's name was Stephen and he was friendly and spent way too much time answering all of our questions, also going on a test ride. We are both retired so price is one of the main issues for us. He understood this so he did his best to put us in a new car. The sales manager got involved, I forget his name, and he did the same trying to get together on a price we could both live with. Unfortunately we were very close but couldn't get the job done. We were separated by about two or three trips to the grocery store. Even after that we both agreed they treated us extremely well and were patient with us older folks. We can't say enough about how the two of them treated us and a thumbs up to Winter Haven Honda.

It was an easy transaction thanks to the work of Nepolian . Very knowledgeable and very helpful. Good experience.

I recently had the pleasure of purchasing a car from WINTER HAVEN HONDA, and I cannot recommend them highly enough. Bryan Irazarry, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership,with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new or used vehicle, I highly encourage you to visit Winter Haven Honda, and ask for Bryan. You won't be disappointed!

Absolute terrible experience! They give you their KBB value for their vehicle and tell how good the deal is for you then tag on ridiculous predelivery fees , but on your trade in KBB value doesn’t matter we need to use fair market value and attempt to keep the upper hand! DONT WASTE YOUR TIME ! Stick with who you trust purchased the last 7 new Hondas from Brandon Honda why I would imagine I’d get a good deal elsewhere is beyond me !

James was a fantastic resource for my husband and I while buying our new car. He was honest, informative, and not at all pushy! Stephen handled our financing, and he made sure that we used our preferred lender and got us the best approval rate possible! Thank you both!

I highly recommend Winter Haven Honda! It is the best dealership that I have ever been involved with! I purchased a used vehicle "As is.” This being said, the dealership stood behind the vehicle and repaired an issue that costed more than $2,000 AT NO COST TO ME!!! I can't say enough about Winter Haven Honda. If I could give the dealership more than five stars, I would! I also highly recommend salesman Robert Smith and JR in the service department! Both gentlemen were great to work with. I would definitely contact Robert Smith and JR for your vehicle needs!!! I can't say enough about Winter Haven Honda, Robert Smith and JR!!! Great service and they stand behind the vehicles that they sell!!!

James was an excellent sales rep. He got me the price I wanted and the trade value I wanted from my 2016 BMW. Other Honda dealers were $4,000 below the trade value James got for me. And he completed the whole deal on the phone and online. Spent about 90 minutes signing paperwork and getting familiar with my new CR~V Hybrid Sport Touring. Loved the experience, Highly recommend James and this dealership. Steve who closed the deal and paperwork was great too.

We purchased a 2024 Honda Odyssey from Napoleon Burley. He went above and beyond to help with the trade in of a 2019 Blazer Premier and answered all our questions and concerns. We had the best experience with dealing with this business and Sales Rep in many years. Thank You! We love our new Odyssey.