We were there 3/7/25 looking to buy a vehicle and trade a 2022 passport in on it. We did make an appointment in advance so we could save a little time as we knew what we wanted to purchase. As you walk into the sales room you will be greeted by someone sitting at the entrance. We didn't know that the greeter was the sales manager at the time. The salesman's name was Stephen and he was friendly and spent way too much time answering all of our questions, also going on a test ride. We are both retired so price is one of the main issues for us. He understood this so he did his best to put us in a new car. The sales manager got involved, I forget his name, and he did the same trying to get together on a price we could both live with. Unfortunately we were very close but couldn't get the job done. We were separated by about two or three trips to the grocery store. Even after that we both agreed they treated us extremely well and were patient with us older folks. We can't say enough about how the two of them treated us and a thumbs up to Winter Haven Honda.

It was an easy transaction thanks to the work of Nepolian . Very knowledgeable and very helpful. Good experience.

I recently had the pleasure of purchasing a car from WINTER HAVEN HONDA, and I cannot recommend them highly enough. Bryan Irazarry, the salesman who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. The dealership,with impeccably clean cars, making the browsing and buying experience enjoyable and stress-free. If you're in the market for a new or used vehicle, I highly encourage you to visit Winter Haven Honda, and ask for Bryan. You won't be disappointed!

Absolute terrible experience! They give you their KBB value for their vehicle and tell how good the deal is for you then tag on ridiculous predelivery fees , but on your trade in KBB value doesn’t matter we need to use fair market value and attempt to keep the upper hand! DONT WASTE YOUR TIME ! Stick with who you trust purchased the last 7 new Hondas from Brandon Honda why I would imagine I’d get a good deal elsewhere is beyond me !

James was a fantastic resource for my husband and I while buying our new car. He was honest, informative, and not at all pushy! Stephen handled our financing, and he made sure that we used our preferred lender and got us the best approval rate possible! Thank you both!

I highly recommend Winter Haven Honda! It is the best dealership that I have ever been involved with! I purchased a used vehicle "As is.” This being said, the dealership stood behind the vehicle and repaired an issue that costed more than $2,000 AT NO COST TO ME!!! I can't say enough about Winter Haven Honda. If I could give the dealership more than five stars, I would! I also highly recommend salesman Robert Smith and JR in the service department! Both gentlemen were great to work with. I would definitely contact Robert Smith and JR for your vehicle needs!!! I can't say enough about Winter Haven Honda, Robert Smith and JR!!! Great service and they stand behind the vehicles that they sell!!!

James was an excellent sales rep. He got me the price I wanted and the trade value I wanted from my 2016 BMW. Other Honda dealers were $4,000 below the trade value James got for me. And he completed the whole deal on the phone and online. Spent about 90 minutes signing paperwork and getting familiar with my new CR~V Hybrid Sport Touring. Loved the experience, Highly recommend James and this dealership. Steve who closed the deal and paperwork was great too.

We purchased a 2024 Honda Odyssey from Napoleon Burley. He went above and beyond to help with the trade in of a 2019 Blazer Premier and answered all our questions and concerns. We had the best experience with dealing with this business and Sales Rep in many years. Thank You! We love our new Odyssey.

The compressor on my Honda locked up. I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was locked up and needed a new one. After the was replaced the next day I had no AC. I made another appointment. He called to say they need to purge my system. A few hours later he called to ask if I had any problems with my power steering I told him "Never". He said that while my car was up on the lift they discovered that my power steering pump was 'shot' and I needed a new one. It had mysteriously gone bad while on the lift. I paid for a new one. After that was replaced I still had no AC. Another visit I told him that my power steering reservoir oil was bouncing when the car was running. He said that was normal. He said I now needed a new condenser coil for my AC. because it was clogged and they could not back flush it. I paid for a new on.e After $3200 my A/C was finally working again. 3 weeks later my pump started to growl and the steering fluid bubble out of the top. I made an appointment and after they checked they said they could not find anything. To bring it in the next time it did it. A few days later it did the same thing. I didn't turn it off and took it to Honda. My regular advisor was not there so I talked to another one. After they checked my car they said the Return pump hose had a leak in the rubber to metal crimp connection. Since it wasn't like that when I brought it in it would be replaced under warranty and no charges. He said he would have to order that hose and he would call me when it was in. When I went to leave I got almost to Cypress Blvd and had no brakes. I limped back to the service bay using the emergency brake. The advisor told me that he thought that my peddle seemed little soft when he pulled it around. He went out and found my brake fluid cup was almost empty. He added fluid and before he could get in and press on my pedal the fluid was on the ground. He looked under the car and said my metal brake lines were leaking. I told him I had no problem when I got there. Another mystery. I said that something must have happened coming out of the service bay or when they took it in. If there was oil in the bay it happened after they took it in. If not then it happened when they took it out and no one said anything about it. The advisor didn't say anything until I almost had gotten onto the highway. I waited inside for the service department to look at it. They said that is was just a coincidence that my line burst as I was leaving the dealership. They had to order new lines. They took me home again and later when he called he told me it would be $2,300 to replace my brake lines. Instead of snaking the old and new lines in and out they would have to drop my Rack and Pinion to replace the lines. That would take another day to order and make the repair. He also said that they would charge me to replace the power steering hose after the precious advisor told me there would be no charge. I'm still waiting for a decision on that and for them to let me know when my car is done after my 5th visit. As long as nothing else mysteriously breaks down I'll only need to check my power steering pump once a week and be very careful every time I come to a red light to be sure I am able to stop.

The w/o increased by $13 from initially specified total, allegedly for “supplies” and "maintenance of the service department." Master consultant was polite at first, but at the end, when he explained the bill, he began to be rude, claiming that "it's like that everywhere." The car was given out dirty, with greasy fingerprints on the windshield, and they were quite surprised when I asked to wipe off the glass. It was the worst service experience in my entire life. “Zero” on NPS scale.

This is what business is supposed to be like! Winter Haven Honda gave me a good competitive deal on a 2019 Ford Expedition they had advertised. They, made it a quick and painless transaction. The salesman, Moose (Mustapha Gawad), was exceptional and went above and beyond. Here’s why: Within minutes of my inquiry over the Internet, Moose was on FaceTime showing me every detail, including minor imperfections, the car history/Carfax, etc. He wrote up the Out-the-Door proposal to show me all costs…and within two days I was on a plane to pick up the vehicle. The Dealership picked me up with their own driver at no cost to me. When I arrived, the vehicle was everything portrayed, and again Moose and The Dealership were expeditious. I asked if Moose could track down the extra key FOB from the previous owner, since it was not turned in when it was sold to the Dealership. Moose personally engaged the previous owner and not only obtained the extra key FOB, but obtained some other extras as well from the previous owner, and sent all this to me in the mail. Fantastic…go-beyond engagement from Moose! In today’s upside down world, full of slouchy service with more and more people who simply don’t care, here is an outstanding example of the way every customer wants to be treated….that is with respect, courteousness, quickness, honesty, getting a fair deal, and, actually doing things above and beyond what the customer expects. This is what Moose and Winter Haven Honda Delivered. Thank you Moose and Winter Haven Honda.

We purchased a car from Bryan Irizarry who is a Sales Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our family and friends or anyone that is in need of a car. He is very knowledgeable and friendly. You can find Bryan at Winter Haven Honda.

Had 5 maintenance lights come on all at once when I was in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda around 3 pm and was greeted by John Tyler, their General Sales Manager. He got me right over to one of their service advisors, Fabian Tirado. He was outstanding to work with from start to finish. It was no problem to get me in without an appointment and he quickly shared with me what each of the service lights meant and exactly what it would cost me to get everything fixed. He also identified several open recalls and assured me that they could get them taken care of within a few hours, too. Their customer lounge was a great spot. Lots of complimentary drinks and snacks and they even had a private area where I could knock some work out while I waited. Fabian kept me up to date as my vehicle moved through the steps and they were able to get me back on the road in under 2 hours. Pretty impressive for an improptu stop with no appointment. NOTE: I have made appointments at other dealerships in the past for just a simple oil change and had to wait for hours for them to complete the work, so this was a welcome surprise. Thanks again Fabian and the Winter Haven Honda Service Team. Outstanding Job!!!

Dealer openly admitted to me that they purchased a 2023 Civic type R for "$7500" over MSRP from another dealer. They obviously did that in an attempt to snowball the markup onto the potential consumer further putting the car out of reach of enthusiasts looking to purchase this car. Salesman said "tell me what I have to do to earn your business". Ummm how about not trying to screw over your customers by pricing cars even higher than they're supposed to be just because you decided to pay over for it.

Moose Gawad (Salesman) & Stephen Petrocheli (Finance)! First time I left a dealership not feeling scammed or regretful thanks to these 2 guys! Would definitely negotiate with them again and recommend them 1000% if your in the area!

Went in to buy a car for our daughter. Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience we have ever had. He doesn’t haggle and play games. He is straight up and genuinely trying to get you what you want. It was so refreshing. Will definitely be going back to him for future cars!!!

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit.

Moose was an AMAZING 🤩 sales person and informative courteous professional HONEST HIGHLY RECOMMENDED HIM. Dealership experience was BEST WE EVER HAD IN OUR LIFE. 🙏🙏🙏🙏👍👍👍👍

The Sales Person Bryan was awesome. Winter Haven has the better deals in the area.

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive

I am from Georgia. I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order and on its way and he would keep my information for when it comes in. When I hung up the phone I figured that would be it and would never hear from the again. Around a week later, I received a call from German stating the car JUST hit the ground and asked if I was still interested. He immediately went to work for me and this transaction was done within a few hours. Finance manager overnighted the paperwork to me and the vehicle was mine. Several days later I flew from Atlanta into Orlando and the dealership had someone there waiting for me. Super nice guy! When I arrived at the dealership, everyone was extremely friendly an went above and beyond to make sure I was comfortable. Going over the car took longer than the remaining paperwork. I would recommend purchasing from this dealership a million times over. I couldn't have asked for a better experience.

Buying a vehicle with Mostafa was easy and enjoyable experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda!

Recently I purchased a car from Honda. Two months later I was pulled over and their was some confusion over the plates and Amy Gonzalez and the staff went above and beyond to resolve everything for me which speaks highly of the integrity of the dealership. When looking for a new car its important to have people who look out for your interests. I'm thankful to have them to come alongside me and resolve this!!! You should be in good hands if you go there.

I bought a used car from you guys it's been 3 months and so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you know it.

On 12/20/20 I drop off my CR-V for filter and oil change. You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off customer with generic parts, instead of genuine parts. Happened to me. They installed a NAPA oil filter instead of a Honda genuine filter. I call and try to talk to General Manager, Service Manager. But nobody is available, nor they return your call. They are ripping off your money. If you are Winter Haven Honda customer, better verify the work they do before you leave the dealer.